Detailed monitoring information is available about active telephone calls made in the telephone studio (or the Home CATI network), and in particular: the workstation name, interviewer login, project name, workstation IP, session duration, phone call start time, phone number, call duration, call time, call status, tariff, and dialing mode.
- Studio performance monitoring.
Ongoing access is provided to managerial information, e.g. the number of calls, total cost of calls, total call duration, average call cost, average call duration, number of interviews, average interview cost, total project cost, number of effective interviews, average length of an effective interview.
- Studio cost accounting
The system automatically generates reports necessary for accounting costs according to specific telecommunication providers' tariffs. The following features are provided:
- allocation of call costs by projects.
- allocation of call costs by telecommunication service providers.